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terms-conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of the domain name drfrancia.com (“Website”) and its related mobile site or application (collectively referred to as the “Platform”).

The Platform is owned and operated by Dr. Francia managed by SKY IMPEX, with its registered office at
C/35, Vrundavan Park Society, Nr. Asharam Nagar, Thakkarbapanagar, Ahmedabad, Gujarat, 382350
(hereinafter referred to as the “Company”, “we”, “our”, or “us”).

By accessing, browsing, or using this Platform and/or purchasing our products, you (“User”, “you”, or “your”) agree to comply with and be bound by the following Terms & Conditions (“Terms of Use”). If you do not agree with these Terms, please refrain from using the Platform.

1. Use of Platform

  • You agree to use the Platform and its Services for lawful purposes only.
  • You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • Providing false, inaccurate, or incomplete information may result in suspension or termination of your access.

2. Products & Services

  • Our Platform offers skincare products designed for topical application and general cosmetic use.
  • Product descriptions and ingredient lists are provided for informational purposes. While we strive for accuracy, we do not guarantee that product descriptions or other content on the Platform are error-free, complete, or current.
  • All products should be used as directed. Results may vary based on skin type, usage, and other factors.

3. Medical Disclaimer

  • The information provided on the Platform, including FAQs, blogs, and product details, is for general educational purposes only and is not intended as medical advice.
  • Please consult a dermatologist or qualified healthcare provider for any specific skin concerns or conditions before using our products.
  • Patch testing is recommended before first use, especially for sensitive skin.

4. Orders, Pricing & Payments

  • All prices displayed on the Platform are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to modify prices, discontinue products, or update offers without prior notice.
  • Orders are confirmed only after successful payment through our authorized payment partners.

5. Shipping & Delivery

  • We aim to dispatch all orders promptly. Delivery times may vary depending on location and external factors beyond our control.
  • You will receive tracking details once your order has been shipped.
  • In case of delivery issues, please contact our customer support within 7 days of the expected delivery date.

6. Returns & Refunds

  • Returns are accepted only for damaged, defective, or incorrectly delivered products.
  • Requests for return or refund must be made within 7 days of receiving the product, along with proof of purchase and photographic evidence.
  • Opened or used products cannot be returned for hygiene and safety reasons.

7. Intellectual Property

  • All content on the Platform—including text, graphics, images, product designs, and logos—is the intellectual property of the Company and protected under applicable copyright and trademark laws.
  • You may not copy, reproduce, or distribute any part of the Platform without our prior written consent.

8. Limitation of Liability

  • The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, profit, or goodwill, arising from your use or inability to use our products or Platform.
  • Our maximum aggregate liability, if any, shall not exceed the amount paid by you for the specific product giving rise to such liability.

9. Indemnification

  • You agree to indemnify and hold harmless the Company, its affiliates, officers, and employees from any claim, loss, liability, or expense arising out of your use of the Platform, violation of these Terms, or infringement of any rights of third parties.

10. Force Majeure

  • We shall not be responsible for delays or failure in performance caused by events beyond our reasonable control, including but not limited to natural disasters, acts of government, war, or internet outages.

11. Governing Law & Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of India.
  • Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India.

12. Contact Us

For concerns, questions, or complaints related to these Terms or our Platform, please contact us:

📧 Email: care@drfrancia.com
📞 Phone: +91 70960 11599
📍 Address: SKY IMPEX, C/35, VRUNDAVAN PARK SOC., NR. ASHARAM NAGAR, THAKKARBAPANAGAR, Ahmedabad, Gujarat, 382350.

 

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