At Dr. Francia, we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, make a purchase, or interact with us.

Who We Are

Website Owner: Dr. Francia
Website URL: https://www.drfrancia.com
Email: care@drfrancia.com
Phone: +91 70960 11599
WhatsApp: https://wa.me/917096011599

Dr. Francia is an India-based skincare and beauty brand dedicated to providing quality skincare products. For any privacy-related queries, please contact us at care@drfrancia.com.

What Personal Data We Collect and Why We Collect It

We collect the following types of data from users and visitors:

1. Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and payment details

Purpose:

• To process and deliver orders.
• To communicate with you about purchases or inquiries.
• To provide customer service and after-sales support.

2. Technical & Analytical Data

• IP address
• Browser and device information
• Pages visited and time spent on our site

Purpose:

• To improve website performance and user experience.
• For analytics and marketing optimization.

3. Cookies

We use cookies to:

• Keep your shopping cart active.
• Remember login details or site preferences.
• Collect anonymous analytics for site improvement.

You can disable cookies in your browser settings, but some features may not function properly.

Comments

When visitors leave comments, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the site can download and extract any location data from images on the website.

Contact Forms

If you contact us via a form on our website, we collect your name, email address, and message content.
Retention: Contact form submissions are kept for up to 6 months for customer service purposes and are not used for marketing without your consent.

Cookies

Our website uses cookies for functionality and analytics.
Examples include:

• WordPress session cookies: to remember your login status.
• Google Analytics cookies: to understand site traffic.
• WooCommerce cookies: to manage your cart and checkout process.

You can opt out by adjusting your browser cookie setting

Who We Share Your Data With

We do not sell or rent your personal data.
We may share limited data with:

• Payment processors (PhonePe PG, etc.) to complete transactions.
• Shipping partners to deliver your orders.
• IT and hosting providers to maintain our website.

All partners comply with data protection standards and process data securely.

How Long We Retain Your Data

• Contact form entries: 6 months
• Analytics records: 1 year
• Customer purchase records: 7 years (for legal/tax purposes)
• Comments and accounts: retained indefinitely unless deleted by the user

What Rights You Have Over Your Data

You have the right to:

• Request access to your personal data.
• Request correction or deletion of your data.
• Withdraw consent to marketing communications.
• Request a copy of the data we hold about you.

To exercise these rights, email care@drfrancia.com.

Where Your Data Is Sent

Your data may be processed on servers located outside India (for example, cloud hosting or payment processors). We ensure that such transfers are protected by strict security and privacy standards in line with applicable laws.

How We Protect Your Data

We use:

• Secure SSL encryption for data transmission.
• Trusted payment gateways for financial transactions.
• Limited employee access to personal data.
• Regular site monitoring and updates to prevent breaches.

What Data Breach Procedures We Have in Place

In the event of a data breach, we will:

• Notify affected users via email within 72 hours.
• Investigate and secure the affected systems.
• Report to authorities if required under law.

What Third Parties We Receive Data From

We may receive basic information from third-party payment processors or social media logins to complete your order or login request.

Automated Decision-Making and Profiling

We do not use automated decision-making or profiling that affects user rights or finances. Marketing personalization may occur based on browsing behavior, but you can opt out anytime.

Industry Regulatory Disclosure Requirements

If required by law, we may disclose personal information to government or legal authorities in response to lawful requests.

Contact Information

For privacy concerns or data requests, please contact:
📧 care@drfrancia.com
📞 +91 70960 11599
💬 WhatsApp

✅ End of Policy