Frequently Asked Questions

Have questions about building your routine or tracking your order? We’ve got answers!

Product & Skincare Routine Questions

Are Dr. Francia serums safe for sensitive skin? Yes! All of our face serums are dermatologist-tested and formulated without harsh parabens, sulfates, or mineral oils. However, if you have highly sensitive skin, we always recommend doing a patch test on your inner arm 24 hours before applying it to your face.

Can I use the Vitamin C Serum and Retinol Serum together? We recommend splitting them up for the best results! Use your 15% Vitamin C Serum in the morning to protect against free radicals and brighten your skin. Use the 0.3% Retinol Night Serum in the evening to repair and smooth fine lines while you sleep.

How do I layer the Salicylic Acid and Niacinamide serums? If you are using both, apply the 2% Salicylic Acid first to unclog your pores. Wait a minute for it to absorb, then apply the Niacinamide + Kojic Acid serum to fade marks and hydrate. Always follow up with a moisturizer!

When will I see results? While you will feel immediate hydration, active ingredients take time to transform the skin. Most customers see a visible reduction in acne and a brighter glow within 2 to 4 weeks of consistent, daily use.

Shipping & Orders

Do you offer free shipping? Yes! We offer free shipping on all prepaid orders.

How long will it take to receive my order? Orders are typically processed within 24 hours. Depending on your location, delivery usually takes between 3 to 7 business days.