At Dr. Francia Professional, we are committed to providing you with high-quality, clinical-strength skincare. Please review our policies regarding returns, exchanges, and order cancellations.

Return Policy: No Return or Exchange Due to the hygiene and safety standards associated with the nature of our skincare products, we do not accept returns, exchanges, or replacements once an order has been placed.

Order Cancellation Please review your cart carefully before completing your purchase. Once an order is placed and confirmed, it cannot be cancelled.

Refunds Policy Refunds are strictly limited and will only be issued in the following specific cases:

• Duplicate Payment: If you were charged more than once for the same order due to a technical error.

How to Request a Refund To request a refund for a duplicate payment, you must contact our support team within 2 hours of the payment being processed. Please email us at care@drfrancia.com and include your order details and any relevant photos or payment screenshots.

Processing Time If your refund request is approved, the refund will be processed and credited back to your original payment method within 7 to 10 working days.