At Dr. Francia, we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, make a purchase, or interact with our brand.

1. Who We Are

Dr. Francia is an India-based clinical skincare and beauty brand dedicated to providing high-quality, targeted serums.

• Website: https://www.drfrancia.com

• Email: care@drfrancia.com

• Phone / WhatsApp: +91 70960 11599

2. What Personal Data We Collect and Why

We collect the following types of data from our users and website visitors:

Personal Information

• What we collect: Full name, email address, phone number, billing and shipping address, and order/payment details.

• Why we collect it: To process and deliver your orders safely, communicate with you regarding your purchases or inquiries, and provide reliable after-sales customer service.

Technical & Analytical Data

• What we collect: IP address, browser and device information, pages visited, and time spent on our site.

• Why we collect it: To improve our website’s performance, enhance user experience, and optimize our marketing efforts.

User Comments & Media

• Comments: When visitors leave comments, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

• Media: If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors to the site can download and extract any location data from images on the website.

Contact Forms If you contact us via a form on our website, we collect your name, email address, and message content. This data is kept strictly for customer service purposes and is never used for marketing without your explicit consent.

3. Cookies and Tracking

Our website uses cookies for essential functionality and analytics. We use cookies to:

• Keep your shopping cart active during your session.

• Remember your login status and site preferences.

• Understand site traffic and collect anonymous analytics for site improvement (e.g., via Google Analytics).

You can opt out or disable cookies by adjusting your browser settings; however, please note that some features of our online store may not function properly without them.

4. Who We Share Your Data With

We do not sell or rent your personal data to anyone. We only share limited, necessary data with trusted third parties to run our business smoothly:

• Payment Processors: (e.g., PhonePe PG) to securely process and complete your transactions.

• Shipping Partners: To deliver your Dr. Francia orders safely to your doorstep.

• IT and Hosting Providers: To maintain, host, and secure our e-commerce website. All our partners comply with strict data protection standards and process your data securely.

5. How Long We Retain Your Data

We retain your information only for as long as necessary:

• Contact form entries: 6 months.

• Analytics records: 1 year.

• Customer purchase records: 7 years (as required for legal and tax purposes).

• Comments and accounts: Retained indefinitely unless deleted by the user.

6. Your Rights Over Your Data

You have full control over your personal information. You have the right to:

• Request access to the personal data we hold about you.

• Request the correction of any inaccurate data or the deletion of your data entirely.

• Withdraw your consent to receive marketing communications at any time.

• Request a copy of your data.

To exercise any of these rights, please email us directly at care@drfrancia.com.

7. Data Storage, Security, and Protection

Your data may be processed on secure servers located outside of India (such as cloud hosting or payment processors). We ensure that all data transfers are protected by strict privacy standards in line with applicable laws.

How We Protect Your Data:

• Secure SSL encryption for all data transmission.

• Trusted, fully compliant payment gateways for financial transactions.

• Strictly limited employee access to your personal data.

• Regular site monitoring and software updates to prevent security vulnerabilities.

8. Data Breach Procedures

In the unlikely event of a data breach, our team will:

1. Notify affected users via email within 72 hours.

2. Immediately investigate and secure the affected systems.

3. Report the breach to the relevant authorities as required by law.

9. Automated Decision-Making and Disclosures

We do not use automated decision-making or profiling that affects your legal rights or finances. Marketing personalization may occur based on your browsing behavior, but you can opt out at any time. If required by law, we may disclose personal information to government or legal authorities in response to lawful requests.

10. Contact Information

For any privacy-related concerns, data requests, or questions about this policy, please contact us:

• Email: care@drfrancia.com

• Phone / WhatsApp: +91 70960 11599