This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of the domain name www.drfrancia.com (the “Website”) and its related mobile site or application (collectively referred to as the “Platform”).

 

The Platform is owned and operated by Dr. Francia, managed by SKY IMPEX, with its registered office at C/35, Vrundavan Park Society, Nr. Asharam Nagar, Thakkarbapanagar, Ahmedabad, Gujarat, 382350 (hereinafter referred to as the “Company”, “we”, “our”, or “us”).

 

By accessing, browsing, or using this Platform and/or purchasing our products, you (“User”, “you”, or “your”) agree to comply with and be bound by the following Terms & Conditions (“Terms of Use”). If you do not agree with these Terms, please refrain from using the Platform.

1. Use of the Platform

• You agree to use the Platform and its Services for lawful purposes only.

• You are solely responsible for maintaining the confidentiality of your account information and for all activities that occur under your registered account.

• Providing false, inaccurate, or incomplete information may result in the immediate suspension or termination of your access to the Platform.

2. Products & Services

• Our Platform offers clinical-strength skincare products designed for topical application and general cosmetic use.

• Product descriptions and ingredient lists are provided for informational purposes. While we strive for maximum accuracy, we do not guarantee that product descriptions or other content on the Platform are entirely error-free, complete, or current.

• All Dr. Francia products should be used exactly as directed. Individual results may vary based on skin type, routine consistency, and other external factors.

3. Medical Disclaimer

• The information provided on the Platform, including FAQs, blog articles, and product details, is for general educational purposes only and is not intended as medical advice.

• Please consult a board-certified dermatologist or qualified healthcare provider for any specific skin concerns or conditions before using our products.

• A patch test is highly recommended before the first use of any active serum, especially for individuals with sensitive skin.

4. Orders, Pricing & Payments

• All prices displayed on the Platform are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

• We reserve the right to modify prices, discontinue products, or update promotional offers at any time without prior notice.

• Orders are considered confirmed only after successful payment processing through our authorized, secure payment partners.

5. Shipping & Delivery

• We aim to dispatch all orders promptly. However, delivery times may vary depending on your location and external factors beyond our control.

• You will receive a tracking link once your order has been shipped.

• In the event of delivery issues, please contact our customer support team within 7 days of your expected delivery date.

6. Returns & Refunds

• Returns are accepted exclusively for damaged, defective, or incorrectly delivered products.

• Requests for a return or refund must be made within 7 days of receiving the product, accompanied by proof of purchase and clear photographic evidence of the issue.

• For strict hygiene and safety reasons, opened or used skincare products cannot be returned or refunded.

7. Intellectual Property

• All content present on the Platform—including but not limited to text, graphics, images, product designs, and logos—is the exclusive intellectual property of the Company and is protected under applicable copyright and trademark laws.

• You may not copy, reproduce, modify, or distribute any part of the Platform without our prior written consent.

8. Limitation of Liability

• The Company shall not be held liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, profit, or goodwill, arising from your use or inability to use our products or Platform.

• Our maximum aggregate liability, if any, shall under no circumstances exceed the exact amount paid by you for the specific product giving rise to such liability.

9. Indemnification

You agree to indemnify and hold harmless the Company, its affiliates, officers, and employees from any claim, loss, liability, or expense arising out of your use of the Platform, your violation of these Terms of Use, or your infringement of any rights of third parties.

10. Force Majeure

We shall not be held responsible for any delays or failures in performance caused by events beyond our reasonable control. This includes, but is not limited to, natural disasters, acts of government, strikes, war, pandemics, or internet outages.

11. Governing Law & Jurisdiction

• These Terms of Use shall be governed by and construed in accordance with the laws of India.

• Any disputes arising from or related to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India.

12. Contact Us

For any concerns, questions, or complaints related to these Terms of Use or our Platform, please reach out to our support team:

• Email: care@drfrancia.com

• Phone: +91 70960 11599

• Address:  C/35, Vrundavan Park Soc., Nr. Asharam Nagar, Thakkarbapanagar, Ahmedabad, Gujarat, 382350, India.